--- title: Mail-in MacBook repair in Germany: how it works | emonis description: Create your repair job online, get a free DHL label, free analysis — you only pay after approving the estimate. Free insured shipping both ways. source: https://emonis.com/en/how-it-works language: en updated: 2026-09-19T20:58:23+02:00 more: https://emonis.com/llms.txt · https://emonis.com/llms-full.txt --- # Mail-in MacBook repair: how it works ## The process in five steps 1. **Create your repair job:** Describe your device and the problem online – takes a few minutes, no account needed. 2. **Get your free DHL label:** The shipping label arrives by e-mail. Pack the device safely (guide at emonis.com/versand) and drop it off at DHL or Deutsche Post – the shipment is insured. 3. **Free analysis:** After arrival the workshop examines your device and prepares a no-obligation cost estimate — usually within one working day for display and battery problems, typically 2–3 working days for water damage (sometimes less, sometimes more), otherwise usually 1–3 working days. 4. **You decide:** Approve or decline the estimate in the portal. If you decline, your device is returned free of charge – you pay nothing. 5. **Repair & return shipping:** After your approval the repair is carried out; your device then ships back insured – with a 12-month warranty on the repair. ## The key facts - Shipping: €0 – free DHL label, the platform covers both directions - Analysis: €0 and no obligation - You only pay once you approve the cost estimate - If you decline: free return shipping - 12-month warranty on every repair ## FAQ ### What does shipping cost when I mail in my MacBook? Nothing – the platform covers DHL shipping in both directions. Even if you decline the cost estimate, return shipping stays free. ### Is there a platform where I can send in my broken MacBook for repair? Yes – that is exactly what emonis is: you create the repair job online, receive a free DHL label and follow analysis, estimate and repair in the portal. Germany-wide, mail-in only. ### Do I have to go ahead with the repair once I have sent my device in? No. The analysis is free and non-binding. The repair only starts once you approve the estimate – otherwise your device is returned to you free of charge. ### Who repairs my device? Specialised Mac workshops. Repairs are currently carried out by Sadaghian (“Die Mac-Retter”, since 2015) – over 20,000 repairs, component-level work so your data stays intact. ### How does shipping work — and is it insured? You request the free DHL label — no account needed — drop the parcel off at DHL or Deutsche Post and follow every step online. The shipment is insured, and return shipping is free as well. ### How do I pack my MacBook safely? Optional but very helpful: turn off “Find My” (iCloud) first. Then power the device off, wrap it in bubble wrap or a soft cloth and seat it in a sturdy box with padding so nothing can shift. Only include the charger if it is part of the problem. The step-by-step guide is at emonis.com/versand. ### How long is my MacBook away in total? Allow 1–2 business days of shipping each way. After arrival, the free analysis follows — usually within one working day for display and battery problems, typically 2–3 working days for water damage (sometimes less, sometimes more), otherwise usually 1–3 working days; you then decide based on the cost estimate, and the repair time itself depends on the damage. You can see the current status in the portal at any time. ## Send in your device — free Free analysis, 12-month warranty, free shipping both ways. You decide only after the diagnosis. [Send in free now](https://emonis.com/en/mail-in) Last updated: 19 September 2026 [← All services](https://emonis.com/en)