How mail-in works: create the job here in a few minutes – no account needed, just the device type, serial number and a short description of the fault. You then receive a free, insured DHL label by email; the platform covers shipping in both directions. After arrival, the workshop analyses your device free of charge and sends a cost estimate you approve or decline online – if you decline, the device comes back for free. Every repair carries a 12-month warranty.