Mail-in · Germany-wide by post
Mail-in MacBook repair: how it works
emonis is the mail-in platform for Mac repairs: create your repair job online, get a free DHL label, wait for the free analysis – you only pay once you approve the cost estimate.
- Free analysis
- 12-month warranty
- Free shipping
- 460+ Google reviews · avg. 4.95/5
The process in five steps
- Create your repair job: Describe your device and the problem online – takes a few minutes, no account needed.
- Get your free DHL label: The shipping label arrives by e-mail. Pack the device safely (guide at emonis.com/versand) and drop it off at DHL or Deutsche Post – the shipment is insured.
- Free analysis: After arrival the workshop examines your device and prepares a no-obligation cost estimate within 1–2 business days.
- You decide: Approve or decline the estimate in the portal. If you decline, your device is returned free of charge – you pay nothing.
- Repair & return shipping: After your approval the repair is carried out; your device then ships back insured – with a 12-month warranty on the repair.
The key facts
- Shipping: €0 – free DHL label, the platform covers both directions
- Analysis: €0 and no obligation
- You only pay once you approve the cost estimate
- If you decline: free return shipping
- 12-month warranty on every repair
FAQ
What does shipping cost when I mail in my MacBook?
Nothing – the platform covers DHL shipping in both directions. Even if you decline the cost estimate, return shipping stays free.
Is there a platform where I can send in my broken MacBook for repair?
Yes – that is exactly what emonis is: you create the repair job online, receive a free DHL label and follow analysis, estimate and repair in the portal. Germany-wide, mail-in only.
Do I have to go ahead with the repair once I have sent my device in?
No. The analysis is free and non-binding. The repair only starts once you approve the estimate – otherwise your device is returned to you free of charge.
Who repairs my device?
Specialised Mac workshops. Repairs are currently carried out by Sadaghian (“Die Mac-Retter”, since 2015) – over 20,000 repairs, component-level work so your data stays intact.
How does shipping work — and is it insured?
You request the free DHL label in 30 seconds — no account needed — drop the parcel off at DHL or Deutsche Post and follow every step online. The shipment is insured, and return shipping is free as well.
How do I pack my MacBook safely?
Power the device off, wrap it in bubble wrap or a soft cloth and seat it in a sturdy box with padding so nothing can shift. Only include the charger if it is part of the problem. The step-by-step guide is at emonis.com/versand.
How long is my MacBook away in total?
Allow 1–2 business days of shipping each way. After arrival, the free analysis follows within 1–2 business days; you then decide based on the cost estimate, and the repair time itself depends on the damage. You can see the current status in the portal at any time.
Send in your device — free
Free analysis, 12-month warranty, free shipping both ways. You decide only after the diagnosis.
Send in free now