How mail-in works: create the job here in a few minutes – no account needed, just the device type, serial number and a short description of the fault. You then receive a free, insured DHL label by email; the platform covers shipping in both directions. After arrival, the workshop analyses your device free of charge and sends a cost estimate you approve or decline online – if you decline, the device comes back for free. Every repair carries a 12-month warranty.
FAQ
- What does the fault analysis cost?
- The fault analysis is free and non-binding. After arrival the workshop examines your device and prepares a cost estimate from it — at no cost to you. If you decline the estimate, your device is returned free of charge.
- Who pays for shipping?
- emonis pays for shipping. You receive a free, insured DHL label for sending the device in, and the return leg is on the platform as well — shipping is free in both directions, anywhere in Germany. Even if you decline the cost estimate, return shipping stays free.
- How does a repair work?
- In five steps: create the repair job online, receive the free DHL label by e-mail and send the device in, wait for the free analysis with its cost estimate, then approve or decline it in the portal — the repair only starts after your approval, and your device then ships back insured with a 12-month warranty on the repair. You only pay if you approve; declining costs you nothing.
- How long does it take?
- Allow 1–2 business days of shipping each way. After arrival, the free analysis follows — usually within one working day for display and battery problems, typically 2–3 working days for water damage (sometimes less, sometimes more), otherwise usually 1–3 working days; you then decide based on the cost estimate, and the repair time itself depends on the damage. You can see the current status in the portal at any time.
- How much does a battery replacement cost?
- The battery swap is a fixed €180 on any MacBook Air and €220 on any MacBook Pro — installation, functional testing, the 12-month warranty and VAT are all built into that price. The price is the same anywhere in Germany, since DHL shipping is free both ways.
Workshop: Sadaghian e.K. - Die Mac-Retter, Hamburg, since 2015 · 460+ reviews on Google, averaging 4.95/5