emonis
DE

Send us your device.

Carried out by Sadaghian – Die Mac-Retter on emonis · specialist workshop in Hamburg, since 2015

Free, insured DHL label in 30 seconds – the platform covers shipping both ways. Free analysis, you pay only after the repair, 12-month warranty on every repair.

Mail-in from Germany and 23 European countries. Return shipment to the same address.

Selected:Wi-Fi repair
01

What are you sending in?

MacBook, Mac mini, Mac Studio, iMac or Mac Pro — this decides the shipping label.

02

Device 1

The serial number is in the small print on the back of your Mac (on a MacBook: the bottom case) — or in the Apple menu under “About This Mac”.

The serial number helps the workshop a lot. If you cannot find it, it is read when the device arrives.

Backup available?Do you have a current backup of your data?
Data important?
Reinstallation allowed?May we reinstall the operating system if needed?

1 device in one package — 5 kg shipping label.

03

Your address

04

Shipping to us

How mail-in works: create the job here in a few minutes – no account needed, just the device type and a short description of the fault, the serial number too if you have it. You then receive a free, insured DHL label by email; the platform covers shipping in both directions. After arrival, the workshop analyses your device free of charge and sends a cost estimate you approve or decline online – if you decline, the device comes back for free. Every repair carries a 12-month warranty.

FAQ

What does the fault analysis cost?
The fault analysis is free and non-binding. After arrival the workshop examines your device and prepares a cost estimate from it — at no cost to you. If you decline the estimate, your device is returned free of charge.
Who pays for shipping?
emonis pays for shipping. You receive a free, insured DHL label for sending the device in, and the return leg is on the platform as well — shipping is free in both directions – from Germany and 23 European countries. Even if you decline the cost estimate, return shipping stays free.
How does a repair work?
In five steps: create the repair job online, receive the free DHL label by e-mail and send the device in, wait for the free analysis with its cost estimate, then approve or decline it in the portal — the repair only starts after your approval, and your device then ships back insured with a 12-month warranty on the repair. You only pay after the repair, and declining costs you nothing.
How long does it take?
DHL shipping takes 1–2 working days each way within Germany. After arrival, the free analysis follows — usually within one working day for display and battery problems, otherwise 1–3 working days, for water damage and data recovery 2–3 working days; you then decide based on the cost estimate, and the repair time itself depends on the damage. You can see the current status in the portal at any time.

Workshop: Sadaghian e.K. - Die Mac-Retter, Hamburg, since 2015 · 460+ reviews on Google, averaging 4.95/5